Delete your account
You can request deletion of your BOONKA account directly in the app. Follow the steps below to start the process.
Request account deletion
- Open the BOONKA app and log in to your account.
- Complete two-factor authentication (2FA), if requested.
- Go to Account, then Security and Access.
- Select Delete account.
- Enter your PIN when requested and confirm the deletion.
30-day deletion period
Your account is not deleted immediately. It is scheduled for permanent deletion after the current 30-day retention period.
If you log in during those 30 days, your deletion request is cancelled and your account remains active. Once the period has ended and deletion is complete, you can no longer log in to the account. Contact our support team if you need help.
Data we may retain
After your account is deleted, BOONKA may retain certain information only for the applicable periods required to comply with laws and regulations, including anti-money laundering and counter-terrorist financing (AML/CFT) obligations, fraud prevention, and the exercise or defence of legal rights.
When the applicable retention periods expire, the retained information is deleted or anonymised, unless a legal obligation requires otherwise. KYC and KYB documents may instead be archived in accordance with legal requirements. Our Privacy Policy explains how we handle and retain personal data.
Still need help?
Our support team is here for you.